Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your order, we cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Intimate apparel
- Final sale items
Return Requirements
To process a return, we require the order confirmation or proof of purchase. Please do not send your items back without contacting our support team first.
Partial Refunds
In some cases, partial refunds may be granted for:
- Items with signs of wear or damage not due to our error
- Items returned after 30 days from delivery
Refund Process
Once we receive and inspect your returned items, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within a few days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your card provider, as processing times can vary.
- Contact your bank.
If you still haven’t received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged.
- For exchanges, please email us at [email protected].
Shipping Returns
To return an item, please mail it to the address provided by our support team.
- Return shipping costs are the customer’s responsibility and are non-refundable.
- For higher-value items, consider using a trackable shipping service.
Need Help?
For questions about refunds and returns, please contact us at [email protected].
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